Billing and subscriptions
We use different billing methods depending on your device, app and country. Follow the instructions for the provider that handles your subscription.
CCBill: use the support form at the link below. Supply two of these three details: subscription ID (in transaction emails), card number and email address.
CCBill
Securion Pay: log in to the dating site, select SETTINGS > SUBSCRIPTION and press Cancel to stop further payments.
PayPal: log in to your PayPal account, find a payment to our service, view the subscription details and cancel the subscription there.
Apple App Store: use your device settings to cancel or change the recurring subscription purchased through Apple.
After cancellation, VIP access continues until the original paid term ends. For example, cancelling a three-month subscription after two months leaves one month of access.
Account deletion is blocked while a subscription is active or has not yet expired, so you retain access to cancel billing. Once it expires or ends, deletion becomes available. Contact support if you need to delete your account while a subscription is still active.
If you need help with billing or subscriptions, contact support.